However, the company has since announced that they will now be initiating a voluntary replacement program for the device. This is because it appears that under certain multi-stack and higher temperature conditions, the devices may experience battery swelling which can be dangerous as it is sometimes a precursor to the battery exploding.
The good news is that this doesn’t seem to affect the newer units that were produced and according to OtterBox spokesperson Julie Campagnoli, it impacts units that were manufactured during the first two months of production between July and August of 2019. The affected units have the battery serial number starting with 229, 250, and 259 which can be found on the bottom of the device.
Thankfully, no injuries have been reported as of yet, but if you’re uncomfortable with the idea that something could happen, like we said, OtterBox has launched a replacement program at no extra cost. Just head on over to the company’s support page for the details on how you can get in touch with the company to get your unit replaced.