Amazon Will Now Accept A Bigger Responsibility Over Faulty Products

If there’s a reason why people continue to buy and trust Amazon (for the most part) when it comes to online shopping, is because of the guarantees that the company offers in the event they receive a faulty product or were sold something that was falsely advertised. This is covered under Amazon’s A-to-z Guarantee program.

The program allows customers to easily return products that were fulfilled by third-party sellers, meaning that Amazon kind of takes care of the problem for you. However, Amazon will be expanding the coverage where in the event a defective product sold through Amazon causes property damage or personal injury, like a battery exploding and setting your table on fire, Amazon will take care of that too.

According to Amazon, “Now, in the unlikely event a defective product sold through Amazon.com causes property damage or personal injury, Amazon will directly pay customers for claims under $1,000—which account for more than 80% of cases—at no cost to sellers, and may step in to pay claims for higher amounts if the seller is unresponsive or rejects a claim we believe to be valid.”

Prior to this announcement, customers affected by these types of incidents were advised to contact the third-party seller directly. Depending on the seller, customers may have to fend for themselves in trying to seek a resolution, but this should change come 1st of September.

Tyler Lee
Categories: General
Tags: Amazon