The program allows customers to easily return products that were fulfilled by third-party sellers, meaning that Amazon kind of takes care of the problem for you. However, Amazon will be expanding the coverage where in the event a defective product sold through Amazon causes property damage or personal injury, like a battery exploding and setting your table on fire, Amazon will take care of that too.
According to Amazon, “Now, in the unlikely event a defective product sold through Amazon.com causes property damage or personal injury, Amazon will directly pay customers for claims under $1,000—which account for more than 80% of cases—at no cost to sellers, and may step in to pay claims for higher amounts if the seller is unresponsive or rejects a claim we believe to be valid.”
Prior to this announcement, customers affected by these types of incidents were advised to contact the third-party seller directly. Depending on the seller, customers may have to fend for themselves in trying to seek a resolution, but this should change come 1st of September.
Filed in Amazon. Source: aboutamazon
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