According to a post on the EA website, a community manager writes, “Hey Freelancers. We are currently in process of gathering information about the PS4 issues so we can determine the root cause.” Based on this it sounds like it could still be too early for EA to release a fix which means that we probably shouldn’t expect to see one anytime soon.
It’s odd that the game is behaving the way it does as we imagine that the game’s developer would have tried and tested the game on the PS4 before it was launched, so it is unclear why so many players are experiencing such bad crashes with the game. Some PS4 gamers have had some luck getting refunds for the game, while others have been refused.
If you’d rather not wait for a fix then you can always try your luck getting a refund, if not then we guess there’s no real choice besides waiting it out.
We’re aware of a crashing issue some of you have been reporting for #AnthemGame. We’re investigating and ask that you share your crash data reports when prompted. If you have, we’ll be reaching out to gather info; if not, please reply to this thread on AHQ:https://t.co/36P21YFjYL
— EA Help (@EAHelp) March 4, 2019