Samsung officially launched the Galaxy S8 Active in the United States last month. It’s exclusive to AT&T in the country like previous Active variants. Many people opt for the Active variants because they provide more durability. Some customers are reporting that the handset’s shatter-resistant screen scratches very easily.
Some Galaxy S8 Active owners have posted their reviews on Samsung’s website. They complain that the handset’s shatter-resistant screen is prone to catching scratches very quickly. They find that the 5.8 inch shatter-resistant flat screen gets scuffed and scratched even when the handset is inside their pocket.
This issue is actually related to a lamination technology that’s used to make the shatter-resistant screen. The cover glass isn’t actually glass but a material that’s softer than glass, thus it scratches easily. Samsung might be using this lamination technology. Motorola uses the same technology for the Moto Z2 Force’s ShatterShield display.
That handset also catches scratches very quickly. Motorola actually allows customers to replace the scratched panel with a new one for just $30.
Samsung hasn’t said if it’s going to launch a similar program but until it does, Galaxy S8 Active owners will have to come to terms with the reality that their handset’s screen will get scratched faster than they would have expected.