Twitter Testing Out A Bot That Listens To Suggestions And Complaints

Sometimes trying to get customer service to get back to you can be a bit tricky and it can take a while. Or maybe you’re not even sure where to look. However the good news for Twitter users is that it looks like the social network is testing out a new feature in the form of a bot. This is where users will be able to directly send messages to the bot for complaints and suggestions.

According to a report from BuzzFeed News, it seems that this feature is currently being tested out so if it doesn’t function properly or it isn’t quite as feature-rich as you are hoping, not to worry as we’re sure that it is being worked on as we speak. Twitter plans on seeing how its users engage with the bot and will tweak it accordingly.

In a statement provided to BuzzFeed News by a Twitter spokesperson, “We’re testing a new @Support DM tool to make it easier for people to get help with certain support issues, directly on Twitter. This is a very early test and will be limited in scope for the time being.” At the moment the bot focuses on five categories which includes Accounts, Abuse, Impersonalization, General, and #TwitterTips.

As you can see in the screenshot above, users will be able to choose from various categories in which they want to make their report, and from there the bot will reply based on your selection. No word on when it will roll out in full, but presumably this will be based on how well-received the feature is.

Tyler Lee
Categories: General
Tags: Twitter