Samsung launched an investigation into the Galaxy Note 7 fires after it decided to pull the plug on its flagship smartphone. It was no doubt a very expensive debacle for the company as it lost billions of dollars in sales and costs associated with the recall and exchange program. It has all the more reason in the world to be absolutely sure that there’s never a repeat of this. An independent investigation into the Note 7 debacle from a government-run lab in South Korea has backed Samsung’s findings.
The Korean Agency for Technology and Standards is a government-run laboratory in South Korea that’s tasked with analyzing and enforcing product safety. It has concluded after a lengthy investigation that the Galaxy Note 7 fires were caused by battery defects and not due to hardware design flaws or software issues.
The lab said that in some cases the handset caught fire because there was no insulation tape around the battery and in others, there was too much pressure on the batteries exerted by small external casings. These findings are almost similar to what Samsung detailed in its humble and sincere apology last month.
Samsung has not been hit with any penalties over the entire debacle and it’s obviously in the company’s best interests to ensure that it takes whatever steps it possible can to make sure that it doesn’t have to go through something like this ever again.
Filed in . Read more about Galaxy Note 7 and Samsung. Source: wsj
