Samsung Reassures Customers That The Galaxy S7 Is Safe

With the Galaxy Note 7 having been discontinued, this means that Samsung is focusing their efforts on promoting the Galaxy S7 and S7 Edge which are its only flagship phones for 2016. However there have been reports of the phone exploding, which is pretty concerning given that it does seem to have an eerie coincidence.

However Samsung has since issued a statement on its website in which they reassure customers that they have nothing to worry about. “Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage.”

They also add, “Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.” To be fair, the number of incidents regarding the Galaxy S7/S7 Edge aren’t that many. However like we said, the timing of the reports is certainly not doing Samsung any favors.

Also it is possible that there could be any number of reasons for their explosions, such as being covered and not allowing the heat of the phone to dissipate, or it could be due to a faulty third-party charge, damage to the device, or it could simply be a one-off defect. Either way if you are looking for a new Samsung phone, Samsung wants you to know that the Galaxy S7 family is completely safe.

Tyler Lee
Categories: Cellphones
Tags: Galaxy S7, galaxy s7 edge, Samsung