Following the report that a replacement unit of the Galaxy Note 7 caught on fire on a Southwest plane, we learnt that Sprint was allowing Note 7 customers to exchange their handsets for any phone they wanted. It looks like Sprint is not alone in this as the other three major carriers have since followed suit.
This means that if you bought your phone from a carrier such as AT&T, T-Mobile, Sprint, or Verizon, you will be able to take your Note 7 back to them and exchange them for a different smartphone. While investigations into the Note 7 have yet to draw to a close, it is understandable that some customers have given up on Samsung completely and would rather get a different brand/model instead of taking their chance that their second replacement would run into issues as well.
There might be some fine print as to how one might go about exchanging the Note 7 for a different phone via the carriers, so you will need to call up their customer service or head on over to one of their stores for more information. This is definitely not looking good for Samsung and according to a recent report, it has been suggested that a second round of recalls might be possible.
Filed in . Read more about AT&T, Galaxy Note 7, Galaxy Note 7 Recall, Samsung, Sprint, T-Mobile and Verizon.
