Samsung Says ‘Rare Manufacturing Process’ Caused Note 7’s Problems

About a week ago, Samsung officially announced that they would be recalling the Galaxy Note 7 due to issues with its battery that have caused several explosions. At that time Samsung did not dive into specifics as to what was the exact cause of the problem, but what we did know is that the batteries came from a division of Samsung.

Now it seems that we might have a better idea, thanks to a Q&A Samsung released in the UK as spotted by the folks at BGR. According to Samsung, they offered a brief explanation as to what the problem might have been. “Based on our investigation, we learned that there was an issue with the battery cell. An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error.”

It’s not the most detailed or technical explanation that we had hoped for, but it certainly does shed some light on the issue, which for the most part many customers are still probably wondering about. In the Q&A, Samsung also reassured customers that only the Galaxy Note 7 handsets are affected by this.

Samsung says that this is because each model has its own design and manufacturing process. “This is only limited to the Galaxy Note7. Each model has a different design and manufacturing process.” That being said, customers who have yet to return their Galaxy Note 7 handsets should probably do so. Retailers and carriers are offering customers full refunds and in some cases, even exchanges for either a new and presumably fixed Galaxy Note 7, or another handset.

Tyler Lee
Categories: Cellphones
Tags: Galaxy Note 7, Galaxy Note 7 Recall, Samsung