Say you pull out your credit card statement and you realize that IKEA has charged you twice for that beautiful Västanby dining table that you bought. Before you panic, know that you’re not alone, and know that IKEA is already aware of this as the company confirms that the double charging is due to a computer glitch.
According to the company, this seems to have affected more than 100 customers in the UK. It is unclear as to how widespread the problem is, but at least 100 customers could have been affected. This means that if you have been shopping at IKEA UK in the past week, particularly on the 21st of July, you should check your bank/credit card statements just to make sure you aren’t one of the affected customers.
Donna Moore, Ikea UK and Ireland customer’s relations manager told the Bristol Post, “We are actively working with the payment service provider to rectify these transactions as quickly as possible so that those affected will have the duplicate payments released back to them by their banks.”
She also apologized on behalf of the stores that accidentally double charged customers. “We apologise for any inconvenience that this caused and if any of our customers are concerned they are welcome to contact us to discuss the matter.” Thankfully this is a glitch and not a hack as we’re sure that would be a much worse PR nightmare, but it’s still an inconvenience all the same.
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