This would make Newegg as one of the first few companies out there to pilot Messenger for Business within the confines of their organizations. This is in addition to support provided by NewEgg through email, SMS text message, phone and chat. Taking into consideration how Messenger is a very popular app worldwide, boasting of hundreds of millions of users, it is certainly worth exploring under the mobile strategic path.
In order to reach Newegg’s customer support representatives through Messenger, all that one needs to do is to drop by Newegg’s Facebook Page and message the support team. Alternatively, one will also be able to search for Newegg straight from within Messenger in order to begin a conversation. Regular business hours will see Newegg’s customer support representatives help resolve issues in real-time, while those who sent messages outside of business hours will receive responses on the next business day. [Press Release]