There are always different kinds of ways to reach out to customers and consumers if you happen to run a business, and technology has made the reach or coverage a whole lot more convenient, although this would mean that a society so hooked on the instant-ness of things would also expect a pretty speedy reply. Having said that, Newegg, a tech-focused e-retailer in North America, has just announced that they will start to make use of Facebook Messenger (which can be used to board your KLM flight!)in order to deliver customer support.
This would make Newegg as one of the first few companies out there to pilot Messenger for Business within the confines of their organizations. This is in addition to support provided by NewEgg through email, SMS text message, phone and chat. Taking into consideration how Messenger is a very popular app worldwide, boasting of hundreds of millions of users, it is certainly worth exploring under the mobile strategic path.
In order to reach Newegg’s customer support representatives through Messenger, all that one needs to do is to drop by Newegg’s Facebook Page and message the support team. Alternatively, one will also be able to search for Newegg straight from within Messenger in order to begin a conversation. Regular business hours will see Newegg’s customer support representatives help resolve issues in real-time, while those who sent messages outside of business hours will receive responses on the next business day. [Press Release]
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