This unfortunate incident came about due to circumstances, as Celina has two brothers who were deaf from birth, and hence, there was no way for verbal communication to happen. The younger of the two, Shamir, was in college and was jobless, so Celina texts him regularly, resulting in a monthly average of $175 for her bill. However, when he jetted to Canada for a two-week holiday, Celina and her brother sent video files and more than 2,000 texts between each other, resulting in the insanely high bill.
Thankfully, T-Mobile decided to give a $198,500 discount, Celina with half a year to pay the remaining $2,500. Do bear in mind that this happened all the way back in 2011, and it must have been a stepping stone for the mobile industry to change their ways of communicating with their customers.