Microsoft confirmed earlier this week that it’s going to recall some Surface Pro power cords due to concerns about overheating, which could lead to a potential fire hazard. At that time, it told Surface Pro owners to wait for a couple of days after which it would provide more information on actually how the recall will be done. Today Microsoft has released all of the relevant information through its blog.
The recall applies to AC power cords for Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 units sold before March 15th, 2015. Devices purchased outside the United States or Canada prior to July 15th, 2015 are also affected by this issue.
It doesn’t apply to the aforementioned products that were sold after March 15th, or power supplies with DC power cord for all devices. AC power cords and supplies for docking stations for Surface Pro, Surface Pro 2, Surface Pro 3 and Surface 3 are also not included.
The company is going to provide one AC power cord replacement free of charge to eligible Surface Pro owners, it doesn’t require a proof of damage to process replacement requests. Those who own more than one Surface Pro device will have to submit a replacement order for each particular device.
Microsoft has set up a separate page of this purpose on its website that contains detailed FAQs which should make it much easier for Surface Pro owners to get their AC power cords replaced for no charge.
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