Microsoft Says Sorry To Surface Owners

‘Tis the season to be jolly, that is for sure, and if one were to restore goodwill, then saying sorry would go a long way. We do know that Microsoft apologized to users of its OneDrive cloud storage service earlier today, no thanks to a huge backlash that occurred after making changes last month, and one of the main reasons for the backlash was doing away with its unlimited storage offering for Office 365 customers. Well, their latest apology involves those who picked up its latest range of Surface devices.

So far, it has been slightly more than a couple of months since Microsoft rolled out the Surface Pro 4, in addition to the Surface Book, and while reviews were generally favorable, many users of those new devices have stepped up with their respective complaints concerning a slew of persistent problems that crop up in everyday usage.

Among the issues include Intel Display Driver problems, a high power drain rate even in ‘sleep’ mode. among others. This is what ‘Josh_F’ of Microsoft’s Surface Team shared, “First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who’ve had a less-than-perfect experience, we’re sorry for any frustration this has caused. Please know that we’re reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback. We have already issued a number of updates via Windows Update and are working to issue additional updates and fixes as soon as possible to further improve the overall Surface experience.”

Edwin Kee
Categories: Computers, Tablets
Tags: Microsoft, Social Hit, Surface