Google Looking Into Hangouts/SMS Messages Merging Bug

If you use Hangouts on your Android smartphone, you know that you have the option of merging your SMS/Google Voice and Hangouts messages together, thus grouping them and making them more organized as opposed to being all over the place. However according to several user reports, it seems that the messages had started to come unmerged.

It is unclear as to what the issue might be but according to user Jenny YL on the Google Product Forums, “Hangout unmerged SMS and hangout for all of my conversations today. When I tried to manually merge the SMS and hangout by holding and selecting different conversations, the merge option doesn’t show up. I tried clearing the cache and data, and I also uninstalled and reinstall the updates for the hangout app, but the problem remains.”

The issue was originally reported on the 19th of June (although this could potentially be dated further back) and according to a more recent acknowledgement by Chris, a Google Community Manager, it seems that the issue has been identified by Google’s engineering team and that they are working on a fix that should be rolled out soon. No specific dates were mentioned but if you are experiencing this issue yourself, then you’ll be glad to know you’re not alone. Either way we’ll be keeping an eye out for the fix so check back with us at a later date for the details.

Tyler Lee
Categories: Cellphones
Tags: Android, Apps, Google, hangouts