If you have ever sent in a device to Apple for a replacement within its warranty period, chances are you will be given a refurbished product. This means that the device has been fixed up to make it work like new, but it technically isn’t new per se, as in not fresh off the production line. So far no one has really taken issue with this, at least until now.
It seems that one customer by the name of Joanne McRight has decided to file a class-action lawsuit against Apple over the AppleCare+ protection plan. According to McRight, she feels that the devices that were replaced under the AppleCare+ protection plan did not meet the standards that Apple had advertised.
According to AppleCare+’s terms, it states that Apple will “exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product.” Note that Apple says “equivalent to new”, which is basically a refurbished product.
However it seems that McRight begs to differ, claiming that the wording indicates that Apple is only allowed to use refurbished parts, as opposed to an entirely refurbished device. McRight claims that by offering a fully refurbished device, it makes it more prone to be damaged, which means that it will just need replacing again.
It is unclear as to how Apple will respond to this, or if the lawsuit will even take off, but what do you guys think? Does McRight have a case here? Or have you always been satisfied with the refurbished units that Apple has given you?