Steam, the online games platform from Valve, has updated its refund policy. Users can now get a Steam refund for any game that they’ve purchased on the platform, “for any reason,” according to the new page that has gone live today. Refunds will be processed as long as the game was purchased within the past 14 days and played for less than two hours. If these conditions are met users can file a request for refund through Steam’s support system.
The request will then be scrutinized to ensure that the game was indeed purchased within 14 days and played for less than two hours. Once that’s done Valve is going to refund the money to the user within a week through the player’s primary payment method, and if that fails, the money will be added to Steam Wallet.
There are some circumstances where the new refund policy doesn’t apply, to in-game purchases and downloadable content for example. However Valve will consider those requests and judge on an individual basis, but in those cases it doesn’t provide a guarantee that refunds will be given.
It’s unclear if Valve will make exceptions for titles that can be played in under two hours. There are many titles available on Steam which can be played in that time, and since Valve does have the right to avoid abuse of the refund system, it remains to be see how Valve deals with this on a case by case basis.
Filed in . Read more about Steam (Valve) and Valve.