Apparently, while the Android 5.0 Lollipop update was being seeded to both flagships (in their prime), there were several major issues discovered that forced the local Samsung branch to pull the brakes on the Over The Air (OTA) update. This was because those who had already updated their respective smartphones to Android 5.0 Lollipop had complains concerning said update – with bugs that include random freezes of various apps, resulting in the handset becoming more like an expensive paperweight than anything else.
Sluggish behavior is also part of the equation, so those in Norway are certainly going through a rather difficult moment at the time. Hopefully Samsung Norway will be able to sort things out in due time – sooner rather than later.