IE Users Not Please With Norton AntiVirus Update.

Since 2014, Microsoft’s Internet Explorer has been stuck in  second place after Google Chrome overtook it as the biggest browser in terms of market shares. Unfortunately for Internet Explorer, Norton Internet Security Antivirus has after a slight blunders, deviated them further from their plan of becoming first again. The incident happened after an overnight update to Norton AntiVirus that has prevented Internet Explorer from working at all.

By using other browsers, aggravated users had then took to Norton’s official forum to vent and rant about the blunders.

In a thread started by a 4years forum contributor, Sunfox, who wrote

“Running NIS on Windows 7 Pro 64-bit with IE11 (latest updated). Sometime this evening, IE11 started crashing. In fact, it crashed an already-open browsing session, and now trying to start it up just instantly causes a “Internet Explorer Has Stopped Working” error.

It wasn’t an isolated incident according to the contributor, who also wrote:

I have a third PC that’s barely used for anything, also running W7 Pro / IE10… started it up, IE was fine, forced Norton to update (said last updated 6 hours ago)… bam. IE10 stopped working. This is not a coincidence.”

Other forum members has then quickly concurred with the findings and figured out that an update to the AntiVirus had indeed broken something critical relating to IE.

Forum contributors continuously shared their plights with one another until about 0400 GMT, at which point a member of Symantec staff  posted the solution:

“Kindly run manual live update (right click on Norton icon on tray notification area > ‘Run live update ‘),” helpfully adding “Kindly stop using work-arounds.”

After which point the problem seemed fixed. Users still affected by the snafu are advised to re-run Norton LiveUpdate. If you’ve been hit, that will hopefully fix your issue. Good luck!

Maxwell Chong
Categories: Computers
Tags: antivirus, ie, internet explorer, norton