Soon after Halo: The Master Chief Collection was released for Xbox One on November 11th, reports started coming in that gamers were being irked by matchmaking issues that just simply wouldn’t give up. Obviously this degraded the experience for gamers who were no doubt looking forward to the title. Developer 343 Industries was quick to acknowledge the issues and start working on a fix but even that hasn’t been able to help fully. As work continues to make things better, the developer has apologized for all the issues that gamers have faced with this title.
The “heartfelt apologies” came directly from studio head at 343 Industries Bonnie Ross who extended the apology on behalf of the entire team, adding that they have failed to deliver the experience that fans deserved. Ross assured that the team is committed to working “around the clock” until all of these issues are taken care of.
Ross also made a commitment to gamers irked by Halo: The Master Chief Collection issues that while on one hand the team continues to work on improvements and finding solutions to the problems, she commits that 343 Industries will take care of the gamers once the primary aim of fixing the issues at hand is achieved. Then they’ll detail how they plan to “make this right” with their fans.
Multiple server-side tweaks and game content updates are planned over the coming weeks, more details about these updates will be revealed when the release window becomes clear. Ross assures that 343 Industries is doing everything in its power to resolve these issues “as quickly as possible.”