Nestlé Uses Pepper The Robot As A Salesperson

Robots do seem to be all over the news these days, as they continue in their quest to help out humanity with a various number of chores and work, including making your regular morning cup of joe. Having said that, Nestle is not a brand that one would connect the dots to see it involved in the world of technology, apart from Android 4.4 KitKat, but here they are with their efforts at closing sales in public – through the help of a robot known as Pepper.

The Pepper robot was designed by Softbank’s subsidiary, where it measures approximately 3 feet in height while boasting a slew of sensors within. This particular robot was specially designed to read human facial expressions, where it also has the capability to analyze the customer’s tone of voice. In addition, it is able to venture a guess as to how the potential customer feels at the moment, and in order to communicate all the more effectively, Pepper would handle natural language processing.

The main reason that Nestle has roped in Pepper the robot is to have it perform the role of a salesperson, and depending on what you say to it, Pepper will eventually try to steer you to at least one of two of Nescafé’s latest coffee machines, the Dolce Gusto and Gold Blend Barista. [Press Release]

Edwin Kee
Categories: Robots
Tags: nestle, pepper