According to an earlier report, it was reported by several Microsoft Surface Pro 3 users that their tablets were experiencing overheating issues. Well the good news is that Microsoft has heard your complaints and has since issued a statement where they promise that they would be soon issuing a fix.
“The Surface Team is aware of a very small number of Surface Pro 3 Intel Core i7 devices that are temporarily restarting and incorrectly showing a ‘Thermometer Gauge’ icon while attempting to boot up.” Interestingly enough Microsoft claims that this is not an issue of overheating and it seems to occur only during restarts.
They add that because of the more powerful i7 processor in the Surface Pro 3 that it requires the tablet’s fans to spin more to help keep the computer cool, and that it’s normal that the tablet runs a little warmer than usual. “The i7 version of Surface Pro 3 is a first-of-its-kind tablet delivering i7 processing power in a thin and light package. As such, the increased power calls for the fan to spin more regularly and at higher speeds and for the unit to run slightly warmer.”
Unfortunately Microsoft did not provide any specific dates as to when the update will be released, but hopefully we can expect it at the next Patch Tuesday, which should be taking place on the 9th of September.
Filed in . Read more about Microsoft and Surface Pro 3.