Using a high-speed surveillance system, the company compared footage from 2004 to that of 2014. They found that prior to smartphones, customers would come to the restaurant, spend about 8 minutes browsing the menu before placing their order. The total amount of time for the food to arrive and for them to get the check was around 1 hour and 5 minutes.
However in 2014, it seems that customers who are seated “waste” more time taking photos of the restaurant, and when the waiters were called over, it was more to inquire about the WiFi password as opposed to actually ordering. The average time for the modern diner to order, receive their food, eat it, and pay, was found to have averaged out at 1 hour 55 minutes.
It’s actually an interesting observation and while we know that smartphones has led to us being less social with the people we’re actually hanging out with, who would have thought that it would actually lead to us taking longer to complete our meals! What do you guys think? Do you agree with the observation?