Samsung Galaxy S3 Tops iPhone 5 In Customer Satisfaction Survey

Apple’s iPhone 5 is currently the company’s latest smartphone, but for Samsung, the Galaxy S4 is their latest device but interestingly it seems that in a recent customer satisfaction survey conducted by the American Customer Satisfaction Index, the Samsung Galaxy S3 and the Galaxy Note 2 managed to top Apple’s iPhone 5, beating out the device by a mere 2 points. Apple has managed to maintain a score of above 80 for all of its products, but ultimately it looks like Samsung’s products have managed to outdo them which we’re pretty sure Apple is not too happy about.

According to ASCI’s director, David VanAmburg, “Not only does Samsung edge ahead of all iPhones, Apple customers themselves don’t see much difference between the iPhone 4, 4S, or 5 […] The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation. Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well — or even better — in the eyes of customers, Samsung could threaten Apple’s dominance in overall customer satisfaction.”

What do you guys think? It’s admittedly a pretty close match but will Apple be able to knock Samsung off from the top position, or will Samsung pull further away from Apple in the future?

Tyler Lee
Categories: Cellphones
Tags: Galaxy S3, iPhone 5, Samsung