AT&T Confirms Samsung Galaxy S4 Active Exchange, But Only One Time

A couple of days ago we reported that according to a rumor, it seems that some Samsung Galaxy S4 Active smartphones were suffering water damage and that AT&T would be willing to let you exchange your phone, albeit once. Well it turns out that the rumors were true and AT&T has confirmed that they are allowing customers to exchange their Galaxy S4 smartphones one time to a new Galaxy S4 Active phone, and this is also applicable to owners of the device whose Liquid Damage Indicator shows a positive reading.

This is good news considering that the warranty does not cover water damage. In a way this is slightly ironic given that the phone was designed to be water resistant, and the ads that have been shown certainly demonstrate this, so for AT&T/Samsung to not allow an exchange due to water damage would seem a little hypocritical. This exchange program will run until October or until replacement units are gone, whichever comes first.

In a statement released by Samsung, “Samsung designed and tested the Galaxy S 4 Active to adhere to IP67 standards for water resistance (1 meter for 30 minutes). If your Galaxy S 4 Active has been damaged due to water exposure, bring it back to an AT&T retail store as soon as possible for a one-time exchange for another Galaxy S 4 Active.”

Tyler Lee
Categories: Cellphones
Tags: AT&T, Galaxy S4 Active, Samsung