Microsoft Under Fire In China Over Surface Pro Warranty

A while back we reported that some customers in China had taken offense at Apple’s warranty policy after the Chinese media revealed that Chinese consumers were not receiving the same treatment as their American counterparts. Apple has since apologized, although it looks like Microsoft is now under fire for doing the same thing with its Surface Pro tablet. According to Bloomberg, they reporting that the China National Radio has highlighted how the device should come with a 1 year repair warranty for the entire device, and a 2 year warranty for its parts.

As it stands, it seems that in China Microsoft is offering only a 1 year warranty that covers the device and its parts, clearly forgoing on the 2 year parts warranty which is part of China’s national law that requires a 2 year parts warranty on notebooks, which we guess is how they view Microsoft’s Surface Pro.

Bloomberg speculates that unless Microsoft nips this in the bud ASAP, they could be facing the same type of wide-spread criticism that Apple had initially faced before its CEO Tim Cook apologized. Surprisingly according to reports, the Chinese media seems to be pretty pleased with Tim Cook’s apology and we have to wonder if Microsoft will be able to enjoy the same luck that they did.

Tyler Lee
Categories: Tablets
Tags: China, Microsoft, Surface Pro