Apple Acknowledges Apple TV Wi-Fi Problems, Offers Free Replacement

It looks like iOS users aren’t the only ones experiencing Wi-Fi connectivity issues as Apple has admitted some of its latest generation of Apple TVs are also experiencing issues with its Wi-Fi as the third generation of Apple TVs often struggle to locate a Wi-Fi network. In addition to that, Apple also acknowledged it also experiences dropped or intermittent connections when it does connect to a Wi-Fi network.

Apple released the following statement regarding the issues its third-generation Apple TVs have been experiencing: “Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues: Cannot locate network, Unable to join network, Dropped or intermittent connection.” As a result of these issues, Apple has said owners of an Apple TV experiencing these kinds of issues can head to an Apple Store or authorized reseller in order to have their device replaced for free.

Apple has revealed the Apple TVs that are most affected by these issues contain serial numbers that end in DRHN. The third and fourth letters of the serial numbers contain one of the following: H9 HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2m J3, J4, J5, J6, J7, J8, J9. If you have an Apple TV that contains any of these serial numbers, then we’d recommend taking Apple up on their offer to exchange it for a new one for free since they aren’t know to do that on a regular basis for their other products.

Daniel Perez
Categories: Apple, Home
Tags: Apple TV, WiFi