Washington was unable to call 911 for help, but he was able to write an email to the NYPD, which was eventually received and noted. After studying the surveillance video, the police were able to capture the young thief, whose identity was not named. In an interview with NBC, Washington says that he felt “helpless” and “scarred,” adding that he now has to use an old computer to get his message across. “You shouldn’t steal from a disabled person who relies on a special device to reach out to the world,” Washington wrote in his computer. Unfortunately, the stolen iPhone was never recovered, but thanks to his generous friends, William Washington is getting a new one.