AT&T introduces 14 day device return policy

It does look as though downsizing does not only involve reducing the workforce in companies so that a particular organization is able to be in the black, but it will also include reducing the amount of privileges that customers used to enjoy. For instance, AT&T has just announced that they will be reducing the device return policy to just 14 days from October 7th onwards (which would be today). Meaning, folks who pick up new devices from AT&T from today onwards will only have a fortnight at best to return them without incurring any penalties. As for those of you who picked up such a device from AT&T prior to October 7, fret not, your bases are still covered since you would have 30 days to return them.

AT&T did send an email to PhoneScoop, saying, “AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee. While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time.”

Do take note that this particular policy change will not affect select AT&T business customers, who right now still have 30 days to return their devices and carry out a service cancellation.

Edwin Kee
Categories: Cellphones
Tags: AT&T