Nuance’s Nina is a new virtual assistant for mobile customer service apps

Nuance already wowed us when it introduced Dragon Drive and Dragon NaturallySpeaking 12 in April and July respectively. Today, the expert provider of voice and language solutions for businesses, is introducing a new virtual assistant for mobile customer services apps. It’s called Nina, and the name stands for Nuance Interactive Natural Assistant. Nina is actually a suite of voice-powered personal assistant technologies that combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud.

The Nina Virtual Assistant is comprised of the following three technologies: Nina Virtual Assistant Persona, Nina Virtual Assistant SDK, and Nina Virtual Assistant Cloud. Nuance also broke the news that USAA will be adopting Nina within its popular mobile application. Nuance said that it will begin experimenting with the functionality this month, with the end goal of launching the service to all members of the USAA early next year. The Nina Virtual Assistant SDK and cloud service is now available from Nuance in U.S. and U.K., with additional languages to be made available later this year. You can learn more about Nina by visiting the company’s official website.

Gene Ryan Briones
Categories: Cellphones
Tags: Apps, nuance