Blizzard address Diablo 3 digital purchase concerns

Remember the other day we reported that digital purchasers of Blizzard’s would be level-capped at 13 and would basically be limited to the Starter’s Edition of the game for up to 72 hours? Naturally many gamers weren’t pleased by this – after all spending $60 should give them immediate access to the game that they paid for, right? Well Blizzard has since released a statement, claiming that this restriction was an “unintended consequence” and they are working on correcting this as soon as possible. While we’re sure that many gamers weren’t pleased about the restrictions to begin with, at the very least they can take comfort in knowing that Blizzard is looking to fix this as soon as possible. In the meantime you can check out Blizzard’s statement (via Kotaku) after the break.

For security reasons and to help ensure the integrity of the game and auction house service, players who purchase the digital version of Diablo III may have to wait until payment verification is complete before they can access certain game features. (See below for a full list of restrictions associated with digital purchases.) While most payments are approved and restrictions are lifted within a day, in some cases it can take up to 72 hours to complete this process.

Similar to World of Warcraft, these restrictions were put in place to deter credit card fraud, which in turn helps reduce gold spam and other harmful activities that can have a negative impact on the game experience for everyone.

However, as an unintended consequence of these security measures, players who purchase the game digitally after patch 1.0.3 are temporarily being capped at level 13 and not able to proceed beyond Act I. We are working to correct this as soon as possible and will provide another update when we have more details to share.

Aside from the two unintended restrictions noted above, below are the standard security-related restrictions that will be in place for digital purchases until payment verification is complete:

• No public game access for unverified digital purchasers
• No auction house access (real-money or gold) for unverified digital purchasers
• Unverified digital purchasers cannot trade items or drop items for other players to receive
• Unverified digital purchasers are not able to chat in any public or game channels
• Unverified digital purchasers cannot attach a custom message to friend requests, but they can send/accept friend requests, and play with their friends
• Global Play is not available for unverified digital purchasers

Again, we want to be perfectly clear that these are temporary restrictions (often lifted within a day and at most 72 hours) associated with digital purchases for the protection of players. We appreciate player feedback and will continue to evaluate the best methods for ensuring a positive game experience for everyone.

Tyler Lee
Categories: Gaming
Tags: Blizzard, Diablo 3