Thank you for purchasing the ASUS Eee Pad Transformer Prime, and helping to make it the most popular Android based tablet since its launch in December 2011. We greatly appreciate your feedback about our products, and have taken the action to improve the performance of our products. The response to the Transformer Prime generally has been overwhelmingly positive, but we understand that, in certain situations, the GPS functionality has not met some users’ expectations. Although the Transformer Prime is not a designated GPS device, as part of our unwavering commitment to customers we are offering all Transformer Prime owners a free external GPS extension kit, called a dongle, which may help improve signal reception and optimize the user experience. We are pleased to extend this offer as part of our commitment to customer service, but it does not replace, alter or amend any existing warranties you may have.
Apart from that, Asus also sent over their sincere apologies in case you have been inconvenienced by the lack of signal reception. Are you happy with Asus’ method of resolving the situation?