Sony Ericsson Xperia Arc users complain of cracks issue

Do you happen to own a Sony Ericsson Xperia Arc? We’re interested to find out whether your handset has experienced a cracking issue, where it normally manifests itself in the form of hairline fractures that tend to appear in the same place – which is located in close proximity to the light sensor on the front of the handset. This does not seem to be a localized issue, as it doesn’t matter which part of the globe you reside on – as long as you own a Sony Ericsson Xperia Arc, it might display such a crack (or cracks). So far, those living in the UK, Germany, Italy and the Netherlands aren’t too happy with their purchases, and have taken the complain up to the good people at Sony Ericsson already.

While some were allowed to send their handset back, while others were informed that this crack is not part of the warranty. What gives with the inconsistent policy making here? It would be a shame if Sony Ericsson did not step up to the plate and take responsibility for what could very well be a manufacturing problem. Ah well, at least a cracked phone’s chassis is so much better compared to exploding batteries.

A Sony Ericsson spokesperson has mentioned that “We have been made aware by some users that a small number of our Xperia arc smartphones have a small crack in the paint near the proximity sensor at the top of the phone. Such a micro-fracture is unlikely to affect handset performance, however, consumers can call 08705 237 237 if they are concerned.”

Edwin Kee
Categories: Cellphones
Tags: crack, Sony Ericsson, xperia arc