Kodak Pulse photo frame email system down for days

The Kodak Pulse Wi-Fi photo frame was probably one of the cooler gifts for Christmas since it would make sharing pictures to relatives an easy thing to do – just email the frame directly. Of course, since the service itself is linked to Kodak, the bad news is that Kodak’s servers were down since Christmas Eve, taking the emailing feature down with it. It wasn’t immediately obvious that the problem was on Kodak’s side since not everybody is going to check the status online.

While that was definitely disappointing to many folks over Christmas, the good news is that the service is up again, though hopefully there aren’t many duplicate photos from multiple email attempts. The statement from Kodak reads:

“We experienced slower performance of the Pulse server over the holiday weekend due to much higher than anticipated volumes. This resulted in a delay of pictures that were emailed to the Pulse frame. We did immediately address this issue and any pictures consumers emailed have since been delivered. We apologize for the inconvenience this caused our customers. It is our goal to ensure a great experience for all Pulse owners.”

Matthew Chung
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Tags: kodak, photo frame