If you have a hardware or software problem, sometimes you might have to ask questions in official support forums or talk to a company rep via social media like Facebook. However in the case of Amazon’s Fire Tablets, the company actually launched a service called Mayday that provided users with live video support.
Unfortunately it looks like that support will soon be coming to an end. This is according to a customer support page spotted by GeekWire where it reads, “The Mayday video calling service will be discontinued in June 2018.” For those unfamiliar, Mayday was launched back in 2013 and was unveiled by Amazon CEO Jeff Bezos himself.
This does not mean that Amazon will be killing off support for the Fire Tablets, but rather if customers have an issue with their device, they will have to reach out by email, chat, or phone. What’s odd is that support staff will then have the opportunity to initiate Mayday. This is versus what’s available now where customers are the ones who can initiate the video call.
Mayday also allows the support staff to control the user’s tablet remotely which means that they’ll be able to navigate the tablet themselves and possibly figure out what’s wrong. It was a rather unique offering and we’re sure that there will be some sad to see it go.
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