The way Uber works is that they don’t know where you are going when you hail for a ride, and they will only know after they have accepted it. This means that if a driver only wanted to drive within the city and found out that he/she accepted a 45 minute drive out of the city, sometimes they will cancel.
Obviously this is not good for customers who need a ride, but the good news is that part of Uber’s plans to change the public’s perception of them, the company has recently introduced new driver-friendly features that should help to reduce the amount of cancellations faced by passengers in the future.
This comes in the form of long-trip notifications, in which drivers will be notified if a ride is expected to take longer than 45 minutes so that drivers can decide if they want to take that long drive or if they would rather accept a drive that could potentially be shorter. According to Uber’s U.S. and Canada manager Rachel Holt, she claims that most drivers do prefer longer trips since they can earn more.
However the flexibility and knowledge in knowing how long a drive could potentially take will allow them to better plan things like bathroom breaks, or if maybe they need to fill up on gas first.
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